Terms & Conditions

Last updated: 1 October 2026

Welcome to The Miniature Hub. These Terms & Conditions apply to your use of theminiaturehub.in and to every order placed on it. By browsing the website or placing an order, you agree to these terms. Please read them carefully.

1. About us

This website is owned and operated by The Miniature Hub, a sole proprietorship based in Chennai, Tamil Nadu, India. We are an online-only business and do not have a retail shop. In these terms, “we”, “us” and “our” refer to The Miniature Hub, and “you” refers to anyone who uses the website or places an order.

2. Eligibility

You must be at least 18 years old to place an order, or place it with the involvement of a parent or guardian. By placing an order, you confirm that the information you provide is accurate and complete, and that the delivery address is within India.

3. Our products

• We sell collector-grade die-cast vehicles and related accessories, sourced from retailers, distributors, and collectors. All products are sold in their original factory packaging. We do not open, alter, or tamper with the packaging or its labels.
• Die-cast cards and blisters are mass-produced retail packaging. Minor card bends, soft corners, and small blister imperfections are normal and are not considered defects. Products are not professionally graded unless clearly stated.
• Factory variations, such as paint or tampo differences, are part of the original manufacturing and are sold as they are.
• We make every effort to show products accurately. Colours may appear slightly different depending on your screen, and packaging designs may vary between production batches.
• Safety: die-cast models are collectibles and may contain small parts. They are not suitable for children under 3 years of age.

4. Prices and payment

• All prices are listed in Indian Rupees (₹). Shipping charges and a ₹29 Packaging & Handling Fee per order are shown separately at checkout, as described in our Shipping Policy.
• No payment gateway fees or taxes are added on top. The total shown at checkout is the amount you pay.
• Prices may change without notice. The price that applies is the one shown at checkout when you place your order.
• Payments are processed securely by our payment partner, Razorpay. We do not store your card, UPI, or bank details.
• If a product is listed at an obviously incorrect price because of a technical or typing error, we may cancel the order and issue a full refund.

5. Orders and stock availability

• After you place an order, you will receive an order confirmation. Many of our products are limited in quantity.
• If an item becomes unavailable after you order it, we will contact you and issue a full refund for that item to your original payment method.
• We may limit the quantity of an item per customer, and we may refuse or cancel orders that appear to be fraudulent, placed using automated tools, or placed in breach of these terms. In such cases, any amount paid will be refunded in full.

6. Shipping

We ship to addresses within India only. Shipping charges, dispatch times, and delivery estimates are explained in our Shipping Policy. Delivery timelines are estimates and depend on our courier partners.

7. Cancellations, replacements and refunds

By placing an order, you agree that orders cannot be cancelled once placed, including for change of mind. Replacements and refunds are available only in the cases described in our Refund & Replacement Policy, and every claim requires an unboxing video reported within 48 hours of delivery.

8. Your account

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please contact us immediately if you believe your account has been used without your permission.

9. Acceptable use

You agree not to:

• use bots, scripts, or other automated tools to browse, add items to cart, scrape content, or place orders;
• attempt to interfere with the security or normal operation of the website;
• use the website for any unlawful or fraudulent purpose.

10. Trademarks and intellectual property

• The content of this website, including our product photographs, text, and logo, belongs to The Miniature Hub and may not be copied or reused without our written permission.
• Hot Wheels and Matchbox are trademarks of Mattel, Inc. Majorette, Bburago, Mini GT, and other brand names shown on this website belong to their respective owners. They are used only to identify the genuine products we sell.
• The Miniature Hub is an independent seller and is not affiliated with, sponsored by, or endorsed by Mattel, Inc. or any other manufacturer.

11. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not responsible for indirect or consequential losses, or for delays caused by courier partners or events beyond our reasonable control. Nothing in these terms limits any rights you have under applicable Indian consumer protection law.

12. Privacy

We handle your personal information as described in our Privacy Policy.

13. Governing law

These terms are governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Chennai, Tamil Nadu.

14. Changes to these terms

We may update these Terms & Conditions from time to time. The latest version is always available on this page, with the date it was last updated. The terms in effect when you place an order apply to that order.

15. Contact us

• Email: [email protected]
• WhatsApp: +91 93612 10495
• The Miniature Hub (online store only, no retail shop), Chennai, Tamil Nadu, India
• For formal complaints, see the Grievance Officer details in our Privacy Policy.