Refund & Replacement Policy
Last updated: 1 October 2026
The Miniature Hub is an online store based in Chennai, India, selling collector-grade die-cast vehicles and display accessories. Every order is checked and packed with care before it leaves us. If something goes wrong during delivery, this page explains exactly what we cover and how to get it resolved.
At a glance
| Return / replacement window | 7 days from delivery |
| Deadline to report an issue | Within 48 hours of delivery |
| Eligible reasons | Damaged in transit, incorrect item delivered, or item missing from the parcel |
| Unboxing video | Required for every claim |
| Return shipping cost | Free: we pay the return shipping for approved claims |
| Resolution | Replacement if the same item is in stock, otherwise a full refund |
| Refund method | Original payment method |
| Change-of-mind returns | Not accepted |
| Order cancellation | Not available once an order is placed |
1. When you can request a replacement or refund
We accept claims in the following cases, provided they are reported within 48 hours of delivery with a valid unboxing video:
- Damaged in transit: the item arrives with significant damage caused during shipping, such as a crushed or cracked blister, a torn card, or heavy creasing of the card.
- Incorrect item delivered: you received a different product, model, or colour from what you ordered.
- Missing item: one or more items in your order are not in the parcel.
2. What is not covered
Because we sell collectible die-cast items in their original factory packaging, the following are not eligible for return, replacement, or refund:
- Factory or manufacturing variations inside an undamaged package, for example paint marks, tampo errors, loose or misaligned parts, or a wheel variation, where the card and blister are intact. These originate at the manufacturer and are outside our control. In the collector community, such pieces are often known as “error cards” and are sold as they are.
- Change of mind, personal preference, or ordering by mistake.
- Collector grading expectations (for example, expecting a card to meet a specific grading standard).
- Minor card bends, soft corners, small blister dents, or light packaging wear that are normal for mass-produced retail packaging and do not affect the product.
- Damage that happens after successful delivery.
- Opened, used, or tampered products.
- Claims reported after 48 hours of delivery, or claims without a valid unboxing video.
3. Unboxing video requirements
A clear unboxing video protects both you and us, and is required for every claim. Please make sure your video:
- Is one continuous recording, with no cuts, pauses, or edits.
- Starts with the sealed parcel, showing the shipping label and all sides of the package.
- Shows the parcel being opened and every item being taken out.
- Clearly shows the damage, incorrect item, or missing item.
4. How to raise a claim
- Within 48 hours of delivery, contact us by email at [email protected] or on WhatsApp at +91 93612 10495.
- Share your order number, the unboxing video, and clear photos of the issue.
- We will review your claim and reply within 24–48 hours.
- If approved, we will arrange a return pickup or share return instructions. We pay the return shipping for all approved claims.
- Please send the item back within 7 days of delivery, in its original packaging and in the same condition it was received.
5. Replacement or refund
- If the same item is available in stock, we will send a replacement at no extra cost.
- If the item is out of stock, we will issue a full refund of the amount paid for that item, including the shipping and packaging charges paid for it.
- Collectible die-cast items are often limited or one-off pieces, so a replacement depends on stock availability at the time of your claim.
6. Refund timeline
Approved refunds are initiated within 24 hours to your original payment method. Refunds are processed through our payment partner, Razorpay. The time it takes for the money to appear in your account depends on your bank or payment method, and is usually 5–7 business days.
7. Order cancellation
By placing an order, you agree to our Terms & Conditions, and orders cannot be cancelled once placed. If we are unable to fulfil your order for any reason, for example if an item goes out of stock, we will cancel it and issue a full refund to your original payment method.
8. Contact us
For any questions about this policy or an existing order:
- Email: [email protected]
- WhatsApp: +91 93612 10495
- The Miniature Hub (online store only, no retail shop), Chennai, Tamil Nadu, India
- For formal complaints, see the Grievance Officer details in our Privacy Policy
This policy does not affect any rights you may have under applicable Indian consumer protection law.