Refund & Replacement Policy

Last Updated: March 28, 2026
At The Miniature Hub, we specialize in diecast and collectible products. Every order is carefully inspected and securely packed before dispatch. If you experience any issue with your order, we are here to help.

1. Return Eligibility

Return or replacement requests must be submitted within 30 days of delivery.Requests are reviewed and approved under the following situations:

Incorrect item delivered
Product received in damaged condition
Factory defect clearly visible at the time of unboxing

The following are not eligible for return or replacement:

Change of mind or personal preference
Collector grading expectations
Minor card bends, soft corners, or blister imperfections
Packaging wear that does not affect the product
Damage caused after successful delivery
Opened, used, or tampered products

2. Condition Requirements

To qualify for a return or replacement:

The item must be unused and in original condition
All original packaging, tags, and inserts must be intact

3. Unboxing Video – Strongly Recommended

To help us resolve your claim quickly, we strongly recommend recording a clear, continuous, unedited video while opening your parcel. The video should show the sealed package, shipping label, and the product condition upon opening. Providing this video significantly speeds up the review and approval process for damage or incorrect item claims.

4. How to Request a Return

To initiate a return or replacement request, please contact us within 30 days of delivery with:

Your order number
Description of the issue
Unboxing video proof

Contact details:

Email: [email protected]
WhatsApp: +91 93612 10495

Once reviewed and approved, we will provide return instructions and arrange pickup if applicable.

5. Return Shipping

If a return is approved due to defect or incorrect shipment, The Miniature Hub will arrange return pickup at no additional cost to the customer.Customers are not required to pay return shipping for approved claims.

6. Refunds & Replacements

Replacement is subject to stock availability.
If replacement stock is unavailable, a refund will be issued.
In certain cases, a partial refund may be offered while allowing the customer to retain the product.

Refund Processing Time:Once the return is received and verified, refunds are typically processed within 1–7 days.After processing, the amount may take approximately 3–5 working days to reflect in the original payment method, depending on your bank or payment provider.

7. Important Notes for Collectors

All products are inspected before dispatch.
Due to the collectible nature of diecast items, minor packaging imperfections are not considered defects.
We reserve the right to review and approve all return requests based on the conditions stated above.

By placing an order with The Miniature Hub, you agree to the terms outlined in this policy.