Privacy Policy
Last updated: 1 October 2026
The Miniature Hub (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use theminiaturehub.in or place an order, how we use it, who we share it with, and the choices you have. We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Key points
- We collect only what we need to process your orders, deliver them, and support you.
- Payments are handled by Razorpay. We never see or store your card, UPI, or bank details.
- We share your details only with the service providers who help us run the store, such as courier partners and our payment provider.
- We do not sell your personal information.
- You can ask us to access, correct, or delete your information at any time.
1. Information we collect
| Type | What it includes |
|---|---|
| Order and contact details | Your name, phone number, email address, and billing and shipping address. |
| Order information | The products you buy, order value, order history, and delivery status. |
| Account details | If you create an account: your login email and password (stored in encrypted form), saved addresses, and wishlist. |
| Payment information | Payment status and a transaction reference from Razorpay. Your card, UPI, and bank details are entered directly with Razorpay and are never stored by us. |
| Messages and claim evidence | Emails, WhatsApp messages, contact form submissions, and any unboxing videos or photos you send us for a replacement or refund claim. |
| Technical information | IP address, browser and device type, pages visited, and cookies, collected automatically when you use the website. |
2. How we use your information
- To process, pack, and deliver your orders, and to send order and shipping updates.
- To respond to your questions and handle replacement or refund claims.
- To keep the website secure and protect it against fraud, spam, and automated bot activity.
- To keep records required by law, such as accounting and tax records.
- To improve our website, products, and service.
- To send you offers or updates only if you have agreed to receive them. You can opt out at any time.
3. Who we share it with
We share only the information needed for each purpose, with trusted service providers who help us run the store:
- Courier and shipping partners (such as Nimbuspost, Shiprocket, India Post, DTDC, and Delhivery): your name, address, and phone number, to deliver your order.
- Payment provider (Razorpay): to process your payment and any refunds.
- Website and security providers (such as our hosting provider, Cloudflare, and Google reCAPTCHA): to host the website and protect it from attacks and spam.
- Email and communication tools: to send order emails and reply to your messages.
- Google services (such as Google Merchant Center): to show our products on Google. We do not share your order or contact details for advertising.
- Google Customer Reviews: after checkout, you may be offered an optional Google survey about your shopping experience. If you choose to take part, Google receives your email address, order number, and estimated delivery date so it can send you the survey. Taking part is entirely optional.
- Authorities: when required by law, or to protect our rights or prevent fraud.
We do not sell or rent your personal information to anyone. Some of our service providers may process data on servers outside India, under their own privacy and security safeguards.
4. Cookies
Our website uses cookies, which are small files stored in your browser, to:
- keep items in your cart and keep you logged in (essential);
- protect the website against bots and fraud (security);
- understand how the website is used, so we can improve it.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work.
5. How long we keep your information
- Order records are kept for as long as required for accounting, tax, and legal purposes.
- Unboxing videos and claim evidence are kept until the claim is resolved, plus a reasonable period in case of follow-up questions.
- Account details are kept until you ask us to delete your account.
6. How we protect your information
Our website uses HTTPS encryption, payments are processed by Razorpay, and access to customer information is limited to what is needed to run the store. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
7. Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct or update your information;
- delete your information, except where we must keep it by law (for example, order and tax records);
- stop sending you promotional messages, or withdraw any consent you have given.
To make a request, email us at [email protected]. We may need to verify your identity before acting on a request.
8. Children
Our website is intended for adults and collectors. We do not knowingly collect personal information from children under 18 without the involvement of a parent or guardian.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always available on this page, with the date it was last updated.
10. Grievance Officer
If you have a complaint or concern about your personal data or an order, please contact our Grievance Officer:
- Name: Winson Joseph
- Designation: Proprietor & Grievance Officer, The Miniature Hub
- Email: [email protected]
- WhatsApp: +91 93612 10495
- Location: Chennai, Tamil Nadu, India (online store only, no retail shop)
We will acknowledge your complaint within 48 hours and aim to resolve it within one month.