Shipping Policy
Last updated: 1 October 2026
The Miniature Hub is an online-only store based in Chennai, India. We ship collector-grade die-cast vehicles and display accessories to customers across India. Every order is packed securely to protect the card and blister packaging during transit.
At a glance
| Shipping area | All of India (we do not ship internationally) |
| Dispatch time | 1–2 business days after the order is placed |
| Delivery time | Usually 3–7 business days after dispatch, depending on your PIN code |
| Shipping: South India | ₹149 per order |
| Shipping: Rest of India | ₹179 per order |
| Packaging & Handling Fee | ₹29 per order, on all orders |
| Free shipping | On orders of ₹2,000 or more (Deal Day items excluded, see below). The ₹29 Packaging & Handling Fee still applies. |
| Courier partners | India Post, DTDC, Delhivery and other trusted partners |
| Tracking | Shared with you once your order is shipped |
1. Shipping and packaging charges
Every order has two clearly separated charges, both shown in your cart and at checkout before you pay:
- Shipping: the courier charge, based on your delivery region.
- Packaging & Handling Fee (₹29): a flat fee per order for our secure protective packaging, which keeps the card and blister safe in transit. It applies to every order, including orders with free shipping.
There are no other hidden charges. Payment gateway fees and taxes are absorbed by us.
| Delivery region | Shipping | Packaging & Handling | Total |
|---|---|---|---|
| South India: Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana and Puducherry | ₹149 | ₹29 | ₹178 |
| Rest of India | ₹179 | ₹29 | ₹208 |
| Orders of ₹2,000 or more (without Deal Day items), anywhere in India | Free | ₹29 | ₹29 |
2. Free shipping and Deal Day items
Orders with a product total of ₹2,000 or more get free shipping anywhere in India. The ₹29 Packaging & Handling Fee still applies.
Items from our Deal Day collection are offered at special prices and are not eligible for free shipping. If your cart contains one or more Deal Day items, the standard shipping charge for your region applies to the whole order, even if the order total is ₹2,000 or more.
3. Dispatch and delivery times
- Orders are dispatched within 1–2 business days. Orders placed on Sundays or public holidays are processed on the next business day.
- Delivery usually takes 3–7 business days after dispatch, depending on your location and courier serviceability. Some locations may receive their order sooner.
- Remote areas, extreme weather, festivals, or courier disruptions can occasionally cause delays. Delivery timelines are estimates and depend on our courier partners.
4. Courier partners and tracking
We ship through India Post, DTDC, Delhivery and other trusted courier partners, chosen based on your PIN code and service availability. Once your order is shipped, we share the tracking details with you so you can follow your parcel until it is delivered.
5. Delivery address
- Please make sure your name, full address, PIN code, and phone number are correct when placing your order. We cannot change the delivery address once the order has been dispatched.
- If a parcel is returned to us because the address was incorrect or incomplete, the recipient was unavailable, or delivery was refused, we will contact you to arrange the next steps.
6. Damaged, incorrect, or missing items
If your parcel arrives damaged, or an item is incorrect or missing, please contact us within 48 hours of delivery with an unboxing video. Full details are in our Refund & Replacement Policy.
7. Contact us
For any questions about shipping or your order:
- Email: [email protected]
- WhatsApp: +91 93612 10495
- The Miniature Hub (online store only, no retail shop), Chennai, Tamil Nadu, India